GENERAL TERMS AND CONDITIONS OF SALE

IGNACORE Residential and Commercial Energy Storage Systems

These General Terms and Conditions of Sale ("Terms") govern the sale, delivery, installation, and support of Battery Energy Storage System ("BESS") products and related equipment, software, and services (collectively, the "Products") offered by IGNACORE ("IGNACORE," "we," "us," or "our") to residential and commercial customers ("Customer," "you," or "your") through www.ignacore.com, authorized dealers, or directly negotiated quotations and purchase orders (together, the "Website").

By placing an order, signing a quotation or purchase order, or otherwise purchasing Products from IGNACORE, the Customer agrees to be bound by these Terms, together with the IGNACORE Warranty Coverage Statement, Refund Policy, and Privacy Policy, each of which is incorporated herein by reference. In the event of a conflict between these Terms and a signed Sales/Supply Agreement, the signed agreement shall prevail.

1. Definitions

  • "BESS" or "System" means the battery energy storage system, inverter(s), battery management system, enclosure, and associated components supplied by IGNACORE, together with any accessories specified in the applicable quotation.
  • "Commissioning" means the point at which the System has been installed, tested, and formally activated for normal operation, whether by IGNACORE or an IGNACORE-authorized installer.
  • "Order" means a purchase order, signed quotation, or online order confirmed and accepted by IGNACORE.
  • "Installer" means IGNACORE or a third-party installer authorized or certified by IGNACORE to install the System.

2. Orders and Acceptance

  • All quotations issued by IGNACORE are valid for the period stated therein and are subject to change without notice unless otherwise agreed in writing.
  • An Order is not binding on IGNACORE until IGNACORE issues a written order confirmation or invoice. IGNACORE reserves the right to accept, reject, or modify any Order, including due to product availability, technical feasibility, or credit considerations.
  • Residential System configurations, capacities, and technical specifications are subject to site survey and confirmation. IGNACORE reserves the right to recommend adjustments to the proposed configuration based on the results of the site survey.
  • For commercial and utility-scale Orders, final scope, pricing, and delivery terms shall be as set out in the applicable signed Sales/Supply Agreement or purchase order, which shall supplement these Terms.

3. Pricing and Payment

  • All prices are quoted in the currency specified in the applicable quotation and are exclusive of applicable taxes, duties, permits, and installation costs unless expressly stated otherwise.
  • Unless otherwise agreed in writing, payment terms shall be:
    1. A deposit payable upon order confirmation to commence engineering and procurement.
    2. A progress or pre-delivery payment.
    3. A final balance payable upon delivery, installation, or commissioning, as specified in the applicable quotation or invoice.
  • Late payments may incur interest and/or suspension of delivery, installation, or warranty services until outstanding amounts are settled, without prejudice to any other rights available to IGNACORE.
  • Title to the Products shall remain with IGNACORE until full payment has been received. Risk in the Products shall pass to the Customer upon delivery, as further described in Section 4.

4. Delivery, Installation, and Site Requirements

  • Delivery and installation timelines provided by IGNACORE are estimates only and may be affected by site readiness, permitting, utility approvals, weather, or factors beyond IGNACORE's reasonable control.
  • The Customer is responsible for ensuring the installation site is safe, accessible, and compliant with all applicable building, electrical, and fire safety codes, and for obtaining any permits, grid connection approvals, or homeowner/strata association consents required prior to installation.
  • Installation must be carried out by IGNACORE or an Installer. Installation performed by unauthorized third parties may void the applicable warranty, as set out in the Warranty Coverage Statement.
  • Risk of loss or damage to the Products passes to the Customer upon delivery to the installation site, except where installation is performed by IGNACORE or an authorized Installer, in which case risk passes upon Commissioning.

5. Inspection, Testing, and Commissioning

  • Following installation, the System will be tested and commissioned by IGNACORE or an authorized Installer in accordance with IGNACORE's standard commissioning procedures and applicable technical standards.
  • The Customer, or an authorized representative, should be present at Commissioning where reasonably practicable and shall promptly notify IGNACORE in writing of any non-conformance identified at that stage.
  • Acceptance of the System shall be deemed to occur upon successful Commissioning, or, in the absence of any written notice of non-conformance, within fourteen (14) calendar days of installation being completed.

6. Warranty

  • Products sold by IGNACORE are covered by the IGNACORE Warranty Coverage Statement, which provides a three (3) year warranty (for Pulse-1, Pulse-2, and Pulse-4 Products) and a five (5) year warranty (for all other products) from the date of Commissioning, covering the entire System and all internal components supplied by IGNACORE, subject to the scope, exclusions, and service procedures set out therein. The warranty for some of our Commercial and Industrial range of products can be extended up to ten (10) years at an additional cost.
  • Except as expressly provided in the Warranty Coverage Statement, and to the maximum extent permitted by applicable law, IGNACORE makes no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.
  • The warranty does not extend to consumable items, cosmetic wear, or damage arising from causes excluded under the Warranty Coverage Statement, including unauthorized modification, misuse, or operation outside the System's rated specifications.

7. Cancellations, Returns, and Refunds

Order cancellations, returns, and refunds are governed by the IGNACORE Refund Policy, which forms part of these Terms. In summary:

  • Cancellation requests must be made in writing within the period specified in the Refund Policy and prior to commencement of engineering, procurement, or manufacturing.
  • Once a System has been delivered, installed, and commissioned in accordance with the agreed specifications, it is not eligible for return or refund. Post-commissioning issues are addressed under the Warranty Coverage Statement.
  • Full details of eligibility, exclusions, and the refund process are set out in the Refund Policy, available at www.ignacore.com.

8. Customer Responsibilities

  • Provide accurate information regarding the installation site, electrical load, grid connection type, and intended use of the System.
  • Operate the System within the ambient, electrical, and environmental conditions specified in the product documentation.
  • Maintain adequate insurance coverage for the System, in particular for commercial and utility-scale installations.
  • Not perform, or permit any unauthorized third party to perform, modifications, repairs, or servicing of the System without prior written authorization from IGNACORE.
  • Promptly notify IGNACORE of any fault, malfunction, or safety concern relating to the System.

9. Limitation of Liability

  • To the maximum extent permitted by applicable law, IGNACORE's aggregate liability arising out of or in connection with an Order, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by the Customer for the System giving rise to the claim.
  • IGNACORE shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profits, loss of revenue, loss of use, or loss of data, arising from or in connection with the Products or these Terms.
  • Nothing in these Terms shall exclude or limit IGNACORE's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10. Force Majeure

IGNACORE shall not be liable for any delay or failure to perform its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, war, civil unrest, labor disputes, supply chain disruptions, government action, or shortages of raw materials, components, or transportation.

11. Intellectual Property

All designs, software, firmware, trademarks, and other intellectual property embodied in or associated with the Products remain the exclusive property of IGNACORE or its licensors. The Customer is granted a limited, non-exclusive, non-transferable license to use any embedded software or monitoring application solely in connection with the operation of the purchased System.

12. Compliance with Laws

The Customer shall comply with all applicable laws, regulations, and utility requirements relating to the installation, grid connection, operation, and eventual decommissioning or disposal of the System, including applicable electrical safety codes, net-metering or feed-in regulations, and battery/e-waste disposal requirements in the relevant jurisdiction.

13. Data Privacy

Where the System includes monitoring, remote diagnostics, or connected software features, any personal data collected in connection with the Products will be processed in accordance with the IGNACORE Privacy Policy.

14. Amendments to These Terms

IGNACORE may update these Terms from time to time to reflect changes in its products, business practices, or applicable law. The version of these Terms in effect at the time an Order is accepted by IGNACORE shall govern that Order, unless a subsequent update is required to comply with applicable law.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court or authority of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms, together with the applicable Order, quotation, invoice, Warranty Coverage Statement, Refund Policy, and Privacy Policy, constitute the entire agreement between IGNACORE and the Customer with respect to the subject matter herein, and supersede all prior discussions, negotiations, and agreements, whether written or oral, except where a separately signed Sales/Supply Agreement expressly provides otherwise.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any dispute arising out of or in connection with these Terms shall first be referred to good-faith negotiation between the parties and, failing resolution, shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh, unless otherwise agreed in writing by the parties (including through arbitration).

18. Contact Us

For questions regarding these Terms, an existing Order, or any of IGNACORE's policies, please contact:

IGNACORE

Website: www.ignacore.com

Email: [email protected]

Address: Mobarak Saleha Heights, Apt 7A, House 30 CWN (A), Gulshan-2, Dhaka-1212, Bangladesh.