Privacy Policy

IGNACORE ("IGNACORE," "we," "us," or "our") respects your privacy and is committed to protecting the personal data of visitors, customers, and users of www.ignacore.com (the "Website"). This Privacy Policy explains what personal data we collect, how we use and protect it, who we share it with, and the rights available to you under the applicable laws of Bangladesh, including the Personal Data Protection Act, 2026 ("PDPA") and its predecessor framework.

By accessing or using the Website, making a purchase, or otherwise submitting personal data to us, you acknowledge that you have read and understood this Privacy Policy, you consent to this policy. Please review it periodically, as we may update it.

1. Information We Collect

We may collect the following categories of personal data:

• Contact Information: Name, email address, phone number, company name, and mailing address submitted through contact or inquiry forms.
• Account Information: Username, password, billing and shipping addresses, and order history, where you create an account on the Website.
• Payment Information: Payment card details or other payment credentials, processed securely through our third-party payment processors. We do not store full payment card numbers on our own servers.
• Order and Transaction Data: Products or services purchased, order value, invoices, and related correspondence.
• Technical and Usage Data: IP address, browser type, device information, pages visited, referring URLs, and browsing behavior, collected automatically through cookies and similar analytics technologies (e.g., Google Analytics).
• Communications: Records of correspondence when you contact us via email, contact forms, or customer support channels.

2. How We Use Your Information

We process your personal data for the following purposes:

• To create and manage your account and process orders, payments, and deliveries.
• To respond to inquiries, quotation requests, and customer support requests.
• To operate, maintain, and improve the Website, including analyzing usage patterns and troubleshooting technical issues.
• To send transactional communications, such as order confirmations, invoices, and service updates.
• With your consent, to send marketing communications, newsletters, or promotional offers, which you may opt out of at any time.
• To detect, prevent, and address fraud, security incidents, or other unlawful activity.
• To comply with applicable legal, regulatory, and tax obligations.

3. Legal Basis and Consent

We collect and process personal data only where we have a lawful basis to do so, including where you have given clear, specific, and informed consent; where processing is necessary to perform a contract with you (e.g., fulfilling an order); or where processing is necessary to comply with a legal obligation. Where consent is the basis for processing, you may withdraw your consent at any time by contacting us using the details in Section 10, without affecting the lawfulness of processing carried out before withdrawal.

4. Cookies and Similar Technologies

The Website uses cookies and similar tracking technologies to operate essential site functions, remember preferences, and analyze site traffic through tools such as Google Analytics. Cookies may be:

• Strictly Necessary Cookies: Required for the Website to function properly (e.g., shopping cart and login sessions).
• Analytics Cookies: Used to understand how visitors interact with the Website so we can improve performance and content.
• Preference Cookies: Used to remember your settings and preferences.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website, including checkout and account features.

5. Sharing and Disclosure of Information

We do not sell your personal data. We may share personal data with:

• Payment Processors: To securely process online payments and transactions.
• Service Providers: IT hosting, analytics, email delivery, logistics/courier partners, and customer support tools, who process data on our behalf and are bound by confidentiality and data protection obligations.
• Legal and Regulatory Authorities: Where required by applicable law, regulation, court order, or to protect our legal rights.
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.

6. Cross-Border Data Transfer

Where personal data is transferred outside Bangladesh (for example, to cloud service providers or payment processors located abroad), we take reasonable steps to ensure such transfers comply with the requirements of the PDPA, including verifying that the receiving jurisdiction or recipient provides an adequate level of data protection, or that appropriate contractual safeguards are in place. Certain categories of data designated as confidential or restricted under applicable law may be subject to data localization requirements and will be stored within Bangladesh accordingly.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements. Order and transaction records may be retained for the period required under applicable tax and commercial laws. Once retention is no longer necessary, personal data will be securely deleted or anonymized.

8. Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction, including secure payment processing, access controls, and encryption where appropriate. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, including the PDPA, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request erasure of your personal data, subject to legal or contractual retention requirements.
• Request portability of your personal data in a structured, commonly used format.
• Withdraw consent or opt out of marketing communications and certain processing activities at any time.
• Object to or request restriction of certain processing of your personal data.

To exercise any of these rights, please contact us using the details in Section 10. We may need to verify your identity before responding to your request.

10. Children's Privacy

The Website is not directed at children, and we do not knowingly collect personal data from individuals under the age of 18 without verifiable parental or guardian consent. If we become aware that we have inadvertently collected personal data from a child without appropriate consent, we will take steps to delete such data.

11. Third-Party Links

The Website may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party sites, and we encourage you to review their respective privacy policies before providing any personal data.

11. Third-Party Links

The Website may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party sites, and we encourage you to review their respective privacy policies before providing any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

IGNACORE

Website: www.ignacore.com

Email: [email protected]

Address: Mobarak Saleha Heights, Apt 7A, House 30 CWN (A), Gulshan-2, Dhaka-1212, Bangladesh